What should I do if I have a food allergy?
Our foods containing allergens are labelled accordingly but please be aware that they are prepared within a kitchen that handles gluten, crustaceans, eggs, fish, peanuts, soybeans, milk, nuts, celery, mustard, sesame, sulphur dioxide, lupid and molluscs. While we do everything within our power to avoid cross contamination we advise that if you have a severe allergy to anything listed above then you should avoid purchasing. Thank you for your understanding.
Where do you deliver?
We deliver to the UK. (England, Scotland and Wales excluding Northern Ireland, Scottish Highlands and Islands)
Who will my parcel be delivered by?
Our parcels are managed by DPD & DHL on a next day delivery service. (Delivery times dependent on day and time of purchase)
When will my other products arrive?
Our products are freshly made with a regular re-stocking cycle therefore your parcel will arrive within 1-2 days depending on time of purchase.
Due to the fresh nature of our products, we currently ship our orders on Tuesday and Thursday each week on a next day delivery service.
Do you charge for delivery?
Postage and packaging is calculated at checkout and depends on the product(s) ordered.
My parcel has not arrived or arrived damaged, what should I do?
Please contact us immediately, so we can address the issue.
What if I am not in when my parcel arrives?
Your parcel will be left in a safe place or with a neighbour.
How do you ensure my food arrives cold?
All our products are carefully packaged in recyclable cool boxes and ice packs which are fully tested to keep your food chilled for up to 48 hours!
Can my food be frozen?
Yes, our products can be frozen. Ensure to compensate when reheating frozen food by allowing time to defrost in a fridge or extending cooking times.
How should I store my food?
All our food is designed to be stored in a fridge between 2-5°C.
How long does Cobro last in the fridge?
Cobro will display a best before date which applies while sealed. Once opened it should be used within 6 weeks.